Home Care No Different From Hotels and Cellular, Customer Service Creates or Destroys Loyalty
Clinical by Tim Rowan, Editor Emeritus Counter-intuitive but true. Over-the-top customer service, intended to delight rather than merely satisfy, creates no more customer loyalty than very good customer service. Speaking to a crowded room at last week’s Home Care 100,...Triad of Innovation
Clinical by Kristin Rowan, Editor The Arizona Healthcare Cost Containment System (AHCCCS American Rescue Plan (ARP) Program has awarded a grant to a collaborative group of care providers, solutions providers, and educators. On January 18th, Arizona home care agency Cypress...Most Americans Cannot Afford Long-Term Care
Admin by Kristin Rowan, Editor with Bob Roth, Managing Partner at Cypress HomeCare Solutions Saving for Long-term Care Starts in High School What is the primary focus for an 18-year-old? Graduating high school, getting into the college or career training program of their...Connecticut Home Care Nurse Murdered
Clinical Untitled Document by Elizabeth E. Hogue, Esq. Joyce Grayson, a home health nurse for Elara Caring, was murdered on October 28, 2023, in the home of a patient where she was providing services. Ms. Grayson was reported missing by a family member to the local police...No Nurse Shortage Here
Admin by Tim Rowan, Editor When Joseph Furtado, RN, COS-C, moved from one Phoenix-area Home Health agency to another earlier this year, he faced a seemingly insurmountable problem. The new place had dropped to a 600 census during the pandemic and got stuck there. Marketers...New COVID Evidence Changes the Way Healthcare is Delivered
Clinical New COVID Evidence Changes the Way Healthcare is Delivered by Tim Rowan, Editor In its August 12 edition, Smithsonian Magazine summarized new research conducted by epidemiologists and published both in The New England Journal of Medicine and a bulletin of the Centers...
